Important Information for All Appointments
Before booking your appointment, please take a moment to carefully read the following important details:
1. Pre-Appointment Guidelines
For your safety and the best results, please allow at least two weeks before or after any vaccinations before scheduling your appointment. Additionally, please inform us of any contraindications or health concerns that may affect your treatment.
2. Deposit and Payment Policy
A deposit is required to secure your appointment, and this deposit will be deducted from your total treatment cost on the day of the procedure.
Rescheduling or Cancellation: You can cancel or reschedule your appointment up to 48 hours in advance. Your deposit will remain on file for use toward a future appointment if rescheduled.
Refund Policy: If you wish to request a refund, a 10% processing fee will apply. There are no fees for rescheduling; please notify us if you wish to cancel and receive a refund.
3. Late Arrival and No-Show Policy
No-Show or Late Arrival: Deposits are non-refundable for no-shows or late arrivals. If you are more than 15 minutes late or miss more than one-third of your appointment, your deposit will be forfeited, regardless of the reason.
4. Illness and Health Concerns
If you experience symptoms such as cold sores, Covid-related symptoms, or feel unwell on the day of your appointment, please contact us before 8 AM and provide a doctor’s sick certificate. If we are not notified in advance, your deposit will be forfeited.
5. Aftercare and Review Appointments
We offer complimentary review appointments following your treatment to ensure your satisfaction. Please note that refunds are not available once the treatment has been performed.
6. First-Time Patient Information
If you are a first-time patient, we recommend reviewing our information page carefully before your appointment. This will help you understand the treatment process and set proper expectations for the results.
Contra-Indications
Please inform us prior to your appointment if you have any of the following conditions, so we can reschedule your appointment if needed and avoid forfeiting your deposit:
Covid Vaccination:
If you’ve had the COVID-19 or Influenza vaccine within the past 2 weeks, please allow at least two weeks before or after your vaccination date to book your filler appointment.
Pregnancy & Breastfeeding:
If you are pregnant, breastfeeding, or planning to conceive, please let us know before scheduling your appointment.
Antibiotics:
If you are currently taking antibiotics, please notify us along with the reason for their use.
Infections or Inflammation:
If you have any infections or inflammation, such as cold sores, active pimples in the treatment area, flu-like symptoms, urinary tract infections, or dental issues, please inform us in advance.
Roaccutane:
If you are on Roaccutane or other prescribed treatments for active acne or pimples, please let us know prior to your appointment.
Autoimmune Conditions:
If you have been diagnosed with an autoimmune disease (specifically relevant to dermal fillers), please share your medical history with us before your appointment.
Dental Work:
If you have any dental procedures scheduled within 2 weeks before or after your filler treatment, please notify us ahead of time.
Interstate Travel:
If you are traveling by air within 2 weeks of your appointment, kindly inform us of your travel plans before booking your appointment.
Age Requirement:
Patients must be 18 years or older to receive any cosmetic injectable procedures.